Knowledge Library
In depth, proven, expert resources. We offer the broadest resource base in the industry.
Making the move to monthly unlimited plans
Are you thinking of adopting or growing an unlimited monthly car wash plan program? You’re...
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4 Pillars of Car Wash Safety
“Safety first.” You've heard it a million times: From your mom, from your kindergarten teacher...
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The Numbers Guy Looks at the Likelihood of Rejoining a Monthly Pass Program after Involuntarily Getting Kicked Out
SiteWatch® Automatic Recharge Module® When someone involuntarily gets kicked out of a monthly pass program,...
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Impact of Credit Cards on Car Wash Sales
Do customers buying a carwash spend more when they use a credit card? Click...
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4 Ways to Maximize Your Car Wash’s Labor
One of the best things about the express exterior car wash model is that it...
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Preventing Employee Theft at Your Car Wash
We’ve talked before in the Soapbox about the risk of break-ins at car washes and...
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Set Your Car Wash Apart with An Amazing Customer Experience
In this industry, there are plenty of ways to grab customers’ attention: LED lights, themed...
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ARM – Cross-Over By Distance
When a consumer buys an unlimited wash pass, what is the likelihood of them using...
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XCC Local Approval Mode
How do you clear credit cards when you lose your Internet connection? Click to...
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Wash More Cars, Make More Money
There are a number of ways you can improve your car wash’s bottom line. You...
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Preparing For The Successful Sale of Your Car Wash Business
If you’re hoping to sell your car wash business in the next few years, the...
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ARM – Daily Retry Feature Analysis
How the “Daily Retry” feature of ARM® brought in $7,278 of additional revenue in one...
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4 Things I Wish I Knew Before Opening My First Car Wash
Except for the select few who grew up in the business, every car washer was...
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The Hidden Costs of In-Tunnel Collisions
When it comes to in-tunnel collisions, damage claims are just the tip of the proverbial...
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The Numbers Guy Looks at Converting Your Best Customers to a Monthly Plan
SiteWatch® Automatic Recharge Module® Will you lose money by converting your best customers to a...
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Is Your Car Wash Pay Station an Easy Target for Theft?
When you think about pay station security at your car wash, the first thought that...
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The Numbers Guy Looks at the Daily Retry Feature in SiteWatch® ARM
Over 72% of monthly pass customer credit cards that were declined on the first try...
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The Numbers Guy Looks at the Automatic Recharge Module®
Pass Customers Average 1.85 Monthly Visits At This Full-Service The Quick Overview This full-service site...
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The Numbers Guy Looks at Credit Card Usage
"I never paid with a credit card at Brad's before. But now I charge my...
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How to Keep Online Customer Complaints From Tarnishing your Wash’s Reputation
It never fails. You could provide the perfect wash to hundreds of customers, but that...
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Should You Convert Your IBA to a Mini Tunnel?
It’s no secret that there has been a noticeable shift in the industry toward express...
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Comparing Tunnel Anti-Collision Systems
As we all know, if you’re washing a decent volume of cars, it’s not a...
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ARM – Frequency Analysis
ARM® helps one operator increase business 15% in a down economy. Click to download...
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Rapid Recapture: Winning Back Lost Unlimited Members (And Then Some)
This blog post is based on a webinar I presented as part of DRB's Here...
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Prepay Next Wash
Will customers prepay a second wash if given a discount? Click to download the...
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31-Day Unlimited Pass
What is the gap between purchases of a one-month unlimited wash pass? Click to...
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ARM – Do Unlimited Pass Customers Downgrade?
Do unlimited pass customers ever downgrade their wash? Click to download the pdf white...
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ARM – The Case for ARM
If you are already selling 31-day passes, what can ARM® do for you? Click...
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Visit Frequency Analysis
Customers don’t visit as often as you think. Click to download the pdf white...
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Giving Away Free Washes To Gain Customers
Giving away free washes can help you gain new customers...is it worth it? Click...
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The Numbers Guy Looks at Costs and Benefits of Using a Grace Period on Monthly Passes
SiteWatch® Automatic Recharge Module® What are the financial benefits and costs of using a grace...
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Gift Card and Ticket Book Life-Cycle
What is the life-cycle of a gift card or wash ticket book? Click to...
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How to Fight Bogus Damage Claims at Your Car Wash
One of the most infuriating and challenging aspects of running a car wash is dealing...
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The Customer Isn’t Always Right
When a customer causes an accident, it costs you both time and money. Here are...
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4 Seasons of Car Wash Marketing
Each season of the year provides different opportunities for car wash operators to deploy creative...
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The Numbers Guy Looks at Processing Expired Credit Cards
Can Your Monthly Pass Program Benefit from Processing Expired Credit Cards? [embed]https://youtu.be/HI3bXys70_0[/embed] If...
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The Numbers Guy Looks at Credit Cards Rejected when Using Local Approval Mode
SiteWatch® Xpress Card Clearing® What are the financial benefits and costs of Local Approval Mode?...
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Why Customers Quit
Why do customers quit a monthly pass program? If you’ve been running an unlimited monthly...
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Maximizing Your Monthly Car Wash Plan
The unlimited wash plan is no longer a new concept. Rather, it has become an...
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To Catch a Collision: The Social & Financial Cost of a Connected Consumer
Nick was just a guy who wanted a clean truck. Nick took his 2014 Silverado...
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8 Things to Know When Entering the Car Wash Industry
If you’re brand new to the car wash industry, you’re in for a fun ride…and...
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XCC Speed Analysis
No one likes to wait in line. How Xpress Card Clearing (XCC) can make your...
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Finding the ROI in Anti-Collision Solutions
Safety is an important part of running a successful business, but it doesn’t always have...
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