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Delivering Super Service
Our fictitious Super Tech takes the lead on this super story, here he helps a car wash owner who purchased our Automatic Recharge Module and not seeing the results he expected. Super Tech gives some super guidance and helps rekindle his memberships by offering up some best practices.
Helping You Weather the Storm
If you’ve ever had a lightning strike take out your carwash equipment and cause downtime, then you can definitely relate to this fictitious story. At the end of our tale, the carwash owner sees how the power of DRB Systems Support keeps his carwash up and running during those unexpected events.
SiteWatch® Website Connect™
Website Connect was created to allow you to link your SiteWatch® POS to your business’ website with an eye towards expanding your sales of prepaid services. The connection between your new website and SiteWatch will provide the ability to sell prepaid cards, ticket books and unlimited monthly passes – and have that information automatically entered into SiteWatch. You’ll extend your sales reach to the Internet, allowing you to take advantage of this rapidly growing venue for your customers to buy your products. In our increasingly Internet–dependent world, this can mean higher revenues and greater convenience.
FastPass® and ARM® from DRB Systems, Inc.
See the fastest way to process carwash customers “in action.” This video shows how FastPass and ARM work together with the SiteWatch Xpress Pay Terminal (XPT) to complete transactions in under 3 seconds. As monthly pass customers approach the XPT, FastPass reads their vehicle tags and sends them to the tunnel without even requiring them to roll down their windows. At the start of every month, ARM renews their passes by automatically billing their credit cards.
Automatic Recharge Module®: Providing Weather Relief for Carwashes
If you’ve ever wished you could “weather proof” your carwash revenues (and what carwash operator hasn’t!), you’ll appreciate this detailed explanation of how ARM can help you generate a consistent dollar volume rain or shine.
SiteWatch® Brings New Marketing to Carwash
This case history of Red Carpet Carwash in Manhattan Beach, California shows how well-known carwash operator Lenny Elbaum made his already popular full-service even more successful by replacing his old computer system with SiteWatch. After adding our POS system, Lenny was able to do things like sell prepaid cards and greet customers by name using our Portable Touchscreen Terminal.
Introducing FastPass®
Learn the basics about our groundbreaking wireless acceptance system, and see how it can help you process customers in less than 3 seconds. This video shows FastPass in action at a real-life exterior-only wash.
Portable Touchscreen Terminal for Full Serve
The hand-held SiteWatch Portable Touchscreen Terminal (PTT) helps full-service washes process customers in less time and enhances customer service, while creating new marketing opportunities. This video, taken at a busy full-service operation, shows you the PTT in action.
Portable Touchscreen Terminal for Exterior
As this video demonstrates, the PTT also works wonders at exterior-only carwashes. The exterior operator in this video uses the PTT to complete transactions without leaving the customer’s vehicle. This includes clearing credit cards instantly and printing receipts with our hand-held terminal.
Xpress Pay Terminal® - Express Lane at Full Service Wash
This video provides a basic guide to installing an express lane with the XPT at your full-service carwash. Taken at a busy full-service, it shows how adding an XPT lane allows you to expand your market to reach more exterior customers and saves time for everyone who visits your carwash, whether they buy a full-service or exterior wash.
Xpress Pay Terminal® - Prepaid Express Lane
Learn how a prepaid express lane opens new marketing opportunities for a Pittsburgh carwash in this case study video. Available only to customers who purchase the wash’s best option, the XPT lane works to encourage customers to upgrade their purchases, increasing the wash’s dollar per vehicle average.
SiteWatch® for Quick Lubes
See how the feature-rich SiteWatch for Quick Lube can help put more “profits” in your multi-profit center.Interviews
Scott Blackstock of Tidal Wave
Scott Blackstock is the owner of Tidal Wave, a large chain of exterior car washes in multiple states in the Southeast U.S. He & Ken Brott sat down recently to discuss a few industry topics. Scott tells Ken about his monthly pass plans, best practices for pay station security, and then discuss how and why consumers enjoy using pay stations to complete transactions.
Bob Yund of Busy Bee Car Wash & Detail
Well known car wash operator Bob Yund had a full-service site for 23 years before converting it to a flex-serve to attract more customers. In this candid and informative video, Bob discusses his decisions to convert to a flex serve and add XPTs – and what that has meant to his small town wash. This is a must-watch video for any full service or flex serve car wash.
International Carwash Association - 2011
Our customers are one of our greatest assets at DRB Systems. Representing leaders from every segment of the carwash industry, they provide a constant source of inspiration and ideas that motivate us to push the envelope ever further when developing new products and enhancements. Regardless of your experience level in our industry, we’re confident you’ll find valuable insights in these interviews.Testimonials
International Carwash Association - 2011
Years ago, an automobile company ran a famous ad that advised people to “ask the man who owns one” before they bought a car. That’s why we encourage potential customers to visit car washes and talk to operators about the computer systems at their sites. Before you pack your bags, we invite you to take a “mini tour” of leading car washes by viewing these clips of operators talking about their experience with DRB Systems.
Jim Mulholland
Busy Bee Car Wash, FL
An early user of the Xpress Pay Terminal (XPT), Jim found that his ticket average went up when he added our self-pay station to one of his Miami sites. In this interview, he talks about the XPT, and also discusses his clever strategy of using our Portable Touchscreen Terminal to sell FastPass® tags at his vacuum islands. "It’s working out very well, because we’re able to interact with the customer and take a little more time to explain the service, and we can adhere the FastPass tag to the car without impeding the flow of the carwash."
Scott Blackstock
Tidal Wave Auto Spa, GA
The owner of Tidal Wave, a large exterior chain with sites in three Southeast states, describes how SiteWatch FastPass and ARM have become an instant hit with his customers. Scott also explains how the Replication Logic feature in SiteWatch has helped him manage and market his multi-site chain. "I appreciate everything DRB has done to make my job a lot easier."
Sean Ellis
Southland Auto Wash, MI
Sean runs the highly regarded Southland Autowash chain with his father Mark Ellis. The chain uses the SiteWatch Xpress Pay Terminal extensively, and runs four different plans with FastPass. Sean talks about the advantages of using the XPT, and the benefits of interfacing SiteWatch with the TunnelWatch® Controller. "We have certain house account vehicles with pinstriping, so we can tell TunnelWatch, ‘This car’s got pinstriping and lower the water pressure’—kind of customizing the carwash based on the vehicle."
JT Thomas
AutoSpa, MD
A large full-service, AutoSpa has five managers workstations, plus two cash register positions, equipped with SiteWatch, and its employees use three handheld SiteWatch Portable Touchscreen Terminals. J.T. describes how this installation went smoothly, thanks to our installation team. "We’re very happy with the support and service. If we have any problem, we just pick up the phone and it’s all good."
Bill Lawrence
Bubbles Car Wash, TX
A long-time DRB Systems customer, Bill owns Bubbles Car Wash, one of the industry's most successful chains of full-service and express exterior washes. The Houston operator uses SiteWatch at all of his locations, and is very pleased with how our system helps him market his washes and increase productivity. Recently, Bill purchased additional SiteWatch Portable Touchscreen Terminals (PTT) for his express stores. "We can wash 1,300 to 1,500 cars a day with 3 or 4 salespeople and PTTs."
Diane Deering
TLC of Fayetteville, Inc., NC
DRB Support makes the owner of this well-known chain very happy..... "Everything has been immediate and right on (with support).. I am glad to have them, I have them in all my washes."
Jim Mulholland
Busy Bee Carwash, FL
DRB Support earns high marks from the owner of Busy Bee in Miami... "The support has been superior. . . I think the support is second to none."
Rita Mandell
Hamilton Mill Carwash, GA
Experience with another company's support led this owner of five washes to appreciate us even more. . . "(With a competitor's product) we didn't get the support that we were getting with DRB. I can't say enough nice things about DRB's support."
Bob Cavalieri
South City Car Wash, CA
This San Francisco operator relies on our support so he can do what he loves most -- wash cars... "(After calling support) I go out and wash cars and they go ahead and fix it, then call me back and say it's all fixed!"
Scott Blackstock
Tidal Wave Auto Spa, GA
When his staff is happy, the owner of the Tidal Wave chain is happy, that's why he likes our support. . . "My staff has been real happy with the support group. They certainly enjoy being able to get somebody on the phone immediately."
