Building strong relationships in the car care industry.
Focused on Timely, Measurable Results
Just like a well structured carwash, we monitor our support statistics as a team and also focus on individual performance. Like many good wash operators, we reward our staff for superior performance and for keeping the expected measures of our statistics. Here are just some of the details that our customer support team monitors: 
- Incoming/Outgoing Calls per hour
- Average Response Times
- Resolution Rates
- Re-Opened issues (unresolved or reoccurring problems)
- Customer Satisfaction
- Call Monitoring System
Our Commitments to Your Support
- Minimize down time
- Genuinely resolve issues; don't offer quick fixes
- Be courteous and professional
- Value your feedback
- Maintain a high level of technical knowledge and competency in our staff
- Continuously strive to improve our skills, service and response times
Your success is our success!
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Customer Satisfaction Care Plan » Download |
What Do Our Customers Say?
"He was great. He was terrific. Stayed with us until we ran a car through, and then made sure...said call back if we had any problems, you know. He was terrific."
- Gerry, Marlton Classic Carwash & Lube Center, 12/12/11
"Absolutely excellent. 100%. Always a pleasure talking to DRB Systems."
- Coby, Snappy Scrubs Car Wash, 1/2/12
"It was excellent. Absolutely. Highly professional."
- John, Fast Eddie's - McHenry, 11/28/11
"He did a good job. They're always awesome over there."
- Michael, Clean Freak Car Wash, 12/14/11
