Building strong relationships in the car care industry.

If you have an interest in training on any of DRB Systems products, please complete the Customer Training Request below. In order to better service you, please provide us with the exact training needs for your site. We have found that the more specific you are with your training requests, the more satisfied you will be with the training that is delivered. “ The information will be forwarded to our Support Trainer who will contact you, discuss the options, and begin to process your request.

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Type of training I am interested in learning more about: *
Microsoft Live Meeting Training
DRB Systems In-House Training
DRB Systems On-Site Training

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General Needs:
How to review contents in a sale
How to delete all items from a sale
How to re-print receipts
How to add a free form note to a sale
How to load a logo
How to punch in/out
How to re-program a salesperson
How to print a text report
How to lock/unlock the terminal
How to turn on/off the use of a peripheral device
How to delete single items from a sale
How to make changes to an un-paid sale
How to add notes to a sale
How to override a default priced item
How to enter passwords to allow access to secured items or functions
How to log in as a salesperson
How to view a report
How to manually cancel passwords
How to start/exit a screen terminal
How to clear cached data and reload a terminal

Cashier Station:
How to complete an existing wash sale
How to complete non-wash sales
How to add coupons to a sale
How to add more than one of an item to a sale
How to check-out at the end of the business day
How to change a paid sale
How to refund a non-service item
How to do a paid-out
How to change receipt paper (if applicable)
Connection of all peripherals to this station
How to complete a new wash sale
How to tender a sale
How to add non-service items to a sale
How to check-out at the end of a shift
How to recall a paid and serviced sale not on a sale list
How to void a paid sale
How to make deposits
How to make a payment on a house account
Connection of station to the network
How to power on and off the station

Greeter/Pre-Sell Station:
How to review contents in a sale
How to delete all items from a sale
How to find customers by name
How to print a prior sales receipt for a customer
How to change receipt paper (if applicable)
Connection of all peripherals to this station
How to delete services from a sale
How to enter wash sales
How to re-print a receipt and/or make changes to a past sale
How to do a re-wash
Connection of station to the network
How to power on and off the station

Tunnel Station:
How to program a vehicle (send car)
How to start/stop a wet down
How to add or change a sale before it is programmed
Connection of station to the network
How to add retracts and special functions to vehicles
How to issue extra rollers
How to clear a vehicle from the SiteWatch queue
How to do a re-wash
Connection of all peripherals to this station
How to force devices on/off at TCS

Xpress Pay Terminal:
How to start up the Xpress Pay Terminal
How to use the maintenance mode
How to close out the Xpress Pay Terminal
How to use the hidden button functions
How to shut off the alarm
How to override gates

Lube Bay Station:
How to enter an oil change sale
How to add extra service items to a sale
How to find customers by name
How to print a prior lube invoice for a customer
How to print the static sticker
How to add Chek-Chart recommended extra service parts to a sale
How to view top technician, bottom technician and vehicle oil change detail information reports
How to enter received inventory
How to load new ribbons into the static sticker printer (if applicable)
Connection of station to the network
How to power on and off the station
How to enter an extra service sale
How to add inventory items to a sale
How to print the service history report
How to print a prior sales receipt for a customer
How to print a lube worksheet
How to view/print vehicle Chek-Chart info
How to add service notes to a sale
How to change the ribbon on the static sticker printer (if applicable)
How to change receipt paper (if applicable)
Connection of all peripherals to this station

SiteWatch Server Software:
Introduction to the SiteWatch Server software programs
Introduction to the Transaction Manager
Overview of the SiteWatch Program Manager

SiteWatch Server Hardware:
How to turn the server on and off
Connections to the router
Basic networking overview (This is how your network works)
Connection between server and TunnelWatch computer
Connections between server and network
Connections to the hub
Connections to any peripherals attached to the server

SiteWatch Manager's Station Hardware:
How to turn manager’s station on and off
Connections to any peripherals attached to the manager’s station
Manager’s station connection to the network

SiteWatch Manager's Station Software:
Overview of SiteWatch Help
Using SiteWatch Help

Basic Software Operations:
Introduction to the item category structure
How to change prices, descriptions and other common item options
Overview of terminal pages
How to move a key
How to create a new key
Understanding the General Sales Report
Understanding Analysis and Stat Comparison Reports
Understanding Inventory Reports
Understanding Labor Statistics Reports
Understanding a Payroll Hours Report
Understanding Employee Reports
Understanding a Security Log Report
How to run Customer Data Reports
When to add a transaction through sale entry terminal
How to correct transactions for previous days
Overview of the most common security options
How to add keys to security roles
How to change employee options
Introduction to customer record options
How to create new customer records based on existing records
How to change accounts options
How to run House Account Reports
How to run Fleet Reports
Understanding transaction fields
How to find transactions by type
How to change employee punch times
Overview of SiteWatch basic inventory
How to enter inventory amounts
How to make a backup CDRom
Overview of the most common item configuration options
How to create new items based on existing items
How to change an existing key
How to copy a key from one page to another
How to run the General Sales Report
How to run Analysis and Stat Comparison Reports
How to run Inventory Reports
How to run Labor Statistics Reports
How to run a Payroll Hours Report
How to run Employee Reports
How to run a Security Log Report
When to use Customer Data Reports
Overview to the sale entry terminal
How to complete end of day transactions
Overview of SiteWatch security
How to add security to an option
Introduction to employee options
How to create new employees based on existing employees
How to change customer record options
Introduction to house account options
How to create new accounts based on existing account
How to run Customer Reports
Overview of the sale viewer
How to find individual transactions
Introduction to time card editor
How to print time cards
Configuring items to be tracked in inventory
How to adjust inventory amounts
How to make an emergency operations backup CDRom

Basic Operations:
How to force devices on/off at the TunnelWatch computer
How to determine device cycle times
How to check tunnel status
How to view a System Setup Report
How to backup data files
How to force grouped devices on/off at the TunnelWatch computer
How to determine wash services counts for specific time periods
How to run a Daily Summary Report
How to backup history information
How to create an emergency operations disk

Xpress Pay Terminal:
How to run the tunnel equipment when the enter/gate/head switch fails
How to run the tunnel using the emergency operations disk
How to run the tunnel equipment when the pulse switch fails

Any additional training not listed: