Contact Support
Building strong relationships in the car care industry.
Contact DRB Systems' Support
DRB Systems is strongly committed to achieving the highest levels of customer satisfaction. To accomplish this goal, we believe in effective communication with you, our valued customers!
Customer Satisfaction Survey
- If you have a SiteWatch, CarWatch, TunnelWatch or XPT system currently in use, we’d like to hear from you. To tell us more about your experience with DRB Systems Support, please take our short customer satisfaction survey.
Contact Technical Support
- If you require technical support, please submit your request via our technical support form to contact our support team.
Contact The Welcome Team
- If you need to contact the DRB Systems Welcome Team, please submit your request via our Welcome Team Contact Form.
Contact The Website Connect™ Team
- If you require Website Connect support, please submit your request via our Contact Website Connect Support Form.
Order FastPass® Tags
- If you would like to order Fast Pass Tags, please submit your request via our Fast Pass Order Form.
Order Basic Supplies
- If you would like to order basic supply items like paper, keypad overlays, etc, please submit your request via our Basic Supplies Order Form.
Order Prepaid Codes
- If you would like to order prepaid codes, please submit your request via our Order Prepaid Codes Form.
Request RMA/Repair Status
- If you would like to check the status of your RMA/repair, please submit your request via our RMA/Repair Status Request Form.
Chek-Chart Automatic Update Request
- If you would like to be included in automatic updates to Chek-Chart, please submit your request via our Chek-Chart Sign Up Form.
Update Contact Information
- If you would like to update any contact information for your location, i.e. phone numbers, e-mail addresses, employee names/titles, please submit your request via our Update Contact Information Form.
What Do Our Customers Say?
"I call it "excellent" every time I speak to DRB. Honestly, I don't have any suggestions."
- Mr. Gonzolaz, Soapy's Carwash #2, 11/27/12
"He got it working. Everything five-star. Couldn't be happier. Everything was perfect."
- Nick, Fast Lane Carwash & Express Lube, 11/12/12
"You guys are great. Every time I call, everyone I get but whoever I get is always very helpful. And if they can’t solve my problems, they get whoever can. I just really admire that. Not people who say, “Well, I can do it” and stick with it and drag it out. Instead, it’s, “Let me see if I can get some answers and get back to you” - I like that! Very helpful and very patient people, too. I really like DRB."
- Mary, Rocket Auto Wash, 12/31/12
"I will tell you just like I told Brandon. I called Brandon one day and I told him, "They are the best technical people I have ever worked with." You take Jeff and Jeremy and Matt and my favorite one, let me think what his name is. Shoot. He quit and he came back a week later. All the guys in the Premier team are excellent."
- Bobby, Tidal Wave Auto Spa - Office, 11/12/12
