Building strong relationships in the car care industry.
Contact DRB Systems' Support
DRB Systems is strongly committed to achieving the highest levels of customer satisfaction. To accomplish this goal, we believe in effective communication with you, our valued customers!
Customer Satisfaction Survey
- If you have a SiteWatch, CarWatch, TunnelWatch or XPT system currently in use, we’d like to hear from you. To tell us more about your experience with DRB Systems Support, please take our short customer satisfaction survey.
Contact Technical Support
- If you require technical support, please submit your request via our technical support form to contact our support team.
Contact The Welcome Team
- If you need to contact the DRB Systems Welcome Team, please submit your request via our Welcome Team Contact Form.
Contact The Website Connect™ Team
- If you require Website Connect support, please submit your request via our Contact Website Connect Support Form.
Order FastPass® Tags
- If you would like to order Fast Pass Tags, please submit your request via our Fast Pass Order Form.
Order Basic Supplies
- If you would like to order basic supply items like paper, keypad overlays, etc, please submit your request via our Basic Supplies Order Form.
Order Prepaid Codes
- If you would like to order prepaid codes, please submit your request via our Order Prepaid Codes Form.
Request RMA/Repair Status
- If you would like to check the status of your RMA/repair, please submit your request via our RMA/Repair Status Request Form.
Chek-Chart Automatic Update Request
- If you would like to be included in automatic updates to Chek-Chart, please submit your request via our Chek-Chart Sign Up Form.
Update Contact Information
- If you would like to update any contact information for your location, i.e. phone numbers, e-mail addresses, employee names/titles, please submit your request via our Update Contact Information Form.
What Do Our Customers Say?
"He was excellent. Worked quickly. He helped me out greatly. You guys always help me out, every time I call. There are never any problems."
- Laura, Hayward Car Wash, 4/30/13
"She was very good. She went in right away and located the problem and got it taken care of, and she stayed on the phone while I got it done. She was just excellent.”
- Chris, Car Wash USA #4 Elvis Presley, 5/1/13
"Yes, he did an excellent job. I believe it was Jon. He go it fixed up, we got the code in the system and it is working. We are happy. No problems. Jon was excellent. He was patient with me; I didn't have everything I needed and he called me back and got it taken care of for me.”
- Tyrone, Splash N Dash Carwash, 5/15/13
"I talked to 3 or 4 gentlemen in the space of 2 days and they were all just awesome. Patient., worked well, we figured it out. They were great.”
- Prista, Casey's Express Wash #2854, 4/30/13