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Rainout Response
Support Team Acts Quickly To Help
Operator Replace Receipt Printer After Storm
They say, "April showers bring May flowers." Unfortunately,
these sudden cloudbursts can also bring unexpected problems for carwashes.
This
is what Robert Johnson, owner of Waves Car Wash and Detail Center in Vero
Beach, Florida, discovered last April, after a storm knocked out the Thermal
Receipt printer at his full-service operation.
"We had a downpour, and the keypad and receipt printer at
our presell terminal got drenched," recalled Johnson. "The
printer stopped working.
For Waves, this was a major loss. The wash uses its receipt printer to
turn out the numerically coded order tickets that are placed on dashboards,
as well as the claim tickets that customers give to the cashier when paying. "We
depend a great deal on the printer," said Johnson. "Obviously,
we didn't want to operate without one."
After assessing the situation, Johnson called the DRB Systems
support line. "The support team at DRB Systems has always been there for me,
and this incident was no exception," he said. "Our first plan
was to try and dry out the receipt printer, but after that didn't work,
I called the support team back and told them we were going to need a loaner
sent to us overnight."
Johnson's request came into the Support Department on a Saturday
afternoon. By acting quickly, the support team was able to get a replacement printer
to him by Monday morning, just in time for the return of sunny skies in
Vero Beach. "We would have been closed all weekend because of the
rain, so it's fair to say that we didn't miss a single customer because
of the printer," noted Johnson. "The fast response of the DRB
Systems support team really saved the day."
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