Quick Response
Westchester Square Car Wash Praises
Fast Actions Of CarWatch® Support Team
As a DRB Systems customer since 1989, Brian Koniszewski has come to depend
a great deal on his CarWatch system. "Quite frankly, I don't know where
we'd be without this computer," said the manager of Westchester Square
Car Wash, a bustling full service operation in the New York City borough of
the Bronx.
"CarWatch is not only a great control tool, it also helps us
do things like manage labor costs and evaluate which zip codes are most
successful for
our coupon advertising," Koniszewski added. "I couldn't
even begin to tell you how much time the system has saved us." Since
CarWatch is so critical to the operation of his business, it's not surprising
that Koniszewski
can recall in vivid detail the dark, overcast day about two years ago,
when his CarWatch CPU went down.
"It was a very old CPU, and it served us well for years. We should have
replaced it long before that morning, but one day right after we opened it
just stopped working. I called DRB Systems, and after running a diagnostic
test the support team said I needed a new CPU. They promised to send me a
new computer right away, and they lived up to their word."
That afternoon, Koniszewski drove out to LaGuardia Airport to meet a very
special arrival: his replacement CPU unit. Soon, Westchester Square Car
Wash was back up and running with a new computer. "I'll never forget
how the support team took care of us," he said. "They were fast,
efficient, and friendly -- vintage DRB Systems!
"We haven't had many issues with CarWatch over the years, but anytime
anything has come up, the support team has been right there," added Koniszewski. "I've
dealt with other software companies, and the DRB Systems support team is head
and shoulders above the rest. When we'd call other companies, we'd get a case
number and a promise that they'll get back later; with DRB Systems, we get
someone working on our issue right away."
Based on his experience with the CPU replacement, Koniszewski has learned
two valuable lessons: always have a back up computer, and work with a software
company that's committed to support.
