Building strong relationships in the car care industry.
Focused on Timely, Measurable Results
Just like a well structured carwash, we monitor our support statistics as a team and also focus on individual performance. Like many good wash operators, we reward our staff for superior performance and for keeping the expected measures of our statistics. Here are just some of the details that our customer support team monitors: 
- Incoming/Outgoing Calls per hour
- Average Response Times
- Resolution Rates
- Re-Opened issues (unresolved or reoccurring problems)
- Customer Satisfaction
- Call Monitoring System
Our Commitments to Your Support
- Minimize down time
- Genuinely resolve issues; don't offer quick fixes
- Be courteous and professional
- Value your feedback
- Maintain a high level of technical knowledge and competency in our staff
- Continuously strive to improve our skills, service and response times
Your success is our success!
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Customer Satisfaction Care Plan » Download |
What Do Our Customers Say?
"I'm very thankful for the DRB people. They do good things for me. They do good things for our company."
- Ty, Rain Forest Express, 12/14/11
"He did a good job. They're always awesome over there."
- Michael, Clean Freak Car Wash, 12/14/11
"Every time we have a problem, we call you and you fix it. We're happy."
- Even, Majestik Auto Spa, 12/30/11
"He was great. He was terrific. Stayed with us until we ran a car through, and then made sure...said call back if we had any problems, you know. He was terrific."
- Gerry, Marlton Classic Carwash & Lube Center, 12/12/11
