Building strong relationships in the car care industry.
Focused on Timely, Measurable Results
Just like a well structured carwash, we monitor our support statistics as a team and also focus on individual performance. Like many good wash operators, we reward our staff for superior performance and for keeping the expected measures of our statistics. Here are just some of the details that our customer support team monitors: 
- Incoming/Outgoing Calls per hour
- Average Response Times
- Resolution Rates
- Re-Opened issues (unresolved or reoccurring problems)
- Customer Satisfaction
- Call Monitoring System
Our Commitments to Your Support
- Minimize down time
- Genuinely resolve issues; don't offer quick fixes
- Be courteous and professional
- Value your feedback
- Maintain a high level of technical knowledge and competency in our staff
- Continuously strive to improve our skills, service and response times
Your success is our success!
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Customer Satisfaction Care Plan » Download |
What Do Our Customers Say?
"Yes, he did an excellent job. I believe it was Jon. He go it fixed up, we got the code in the system and it is working. We are happy. No problems. Jon was excellent. He was patient with me; I didn't have everything I needed and he called me back and got it taken care of for me.”
- Tyrone, Splash N Dash Carwash, 5/15/13
"He was very helpful. He was excellent. Worked quickly. Very quickly. Excellent professionalism. He was right on the money.”
- Art, Soapy Joe's - San Maracos, 5/8/13
"The technician was excellent. Worked quickly. Professionalism, excellent. It has been a long time since I've made a call and they have always done a great job.”
- Cathy, Red Carpet Car Wash, 5/14/13
"The technician was excellent. Worked quickly. Everything was great. I think y'all run a great company.”
- Lex, Mountain Express Car Wash, 5/14/13
