Monday, March 8, 2010

Total Support Calls

447

Percent of Calls Answered within 3 minutes:

95.30%

Percent of Calls Answered within 7 minutes:

99.11%

Vehicles professionally cared for using DRB Systems' products since January 1, 1986.

DRB Systems commitment to technical support

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Focused on Timely, Measurable Results

Just like a well structured carwash, we monitor our support statistics as a team and also focus on individual performance. Like many good wash operators, we reward our staff for superior performance and for keeping the expected measures of our statistics. Here are just some of the details that our customer support team monitors:
Incoming/Outgoing Calls per hour
Average Response Times
Resolution Rates
Re-Opened issues (unresolved or reoccurring problems)
Customer Satisfaction
Call Monitoring System

Our Commitments to Your Support

Minimize down time
Genuinely resolve issues; don't offer quick fixes
Be courteous and professional
Value your feedback
Maintain a high level of technical knowledge and competency in our staff
Continuously strive to improve our skills, service and response times

Your success is our success!

What Do Our Customers Say?

"Your guys were great. They have helped me through a lot. You got a bunch of guys working there."

- Mike, Shur Shine Express

"The tech was excellent. Very customer responsive. You guys have an excellent team."

- Steve, Splash & Dash Car Wash

"Everything was spectacular. He can work for me anytime. It was a good experience. Excellent service and a pleasure to work with a representative who knew what he was doing. Always a pleasure."

- Mark, Kings One Stop Super Center

"He was great. Fantastic! Very polite. Wonderful over all. He answered all my questions and was very thorough."

- Greg, Z-Xpress Car Wash

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