Full Service

A clean vehicle, inside and out; that's only the beginning of what a successful full service carwash offers its customers. The full service site that stands out and grows is the one that makes its customers feel special and appreciated -- in addition to turning out a great looking vehicle. There are a variety of SiteWatch® products that will help you show customers how much you value their businesses by allowing you to:

• Greet customers by name and look up special service notes about each customer, such as “likes extra cleaning of backseat.”
• Reward your best customers with VIP loyalty club promotions.
• Offer frequency discounts and rainwash guarantees.
• Lock in loyalty with monthly passes.
• Clear credit cards in less than 3 seconds.
• Print wash tickets and receipts without leaving the customer’s vehicle.
• Send special offers and “we miss you messages” by mail or email.
• Print messages tailored to individual customers on their receipts.

A Brief Overview Of DRB Systems Products For The Full Service Carwash

1. SiteWatch Cash Register System – Our POS cash register system has the flexibility to meet the needs of any full service operation from a single site to a chain, or a stand alone wash to a multi-profit center.
2. SiteWatch Automatic Recharge Module® (ARM®) – Lock in customer loyalty and generate consistent Weather Resistant Revenue™ by selling monthly passes with this SiteWatch option. Passes can be for unlimited washes or restricted to a specified number of visits to your wash. ARM renews passes every month by automatically recharging customer credit cards.
3. Loyalty Promotion Module – This powerful marketing tool is designed to encourage customers to visit more often and spend more on each visit. The Loyalty Promotion Module can track each customer by license plate, barcode, or by identifying number. Selected customer information can be displayed at any workstation so your employees can greet customers by name and make more informed selling suggestions. You can also use this tool to offer frequency discounts and a free wash after a specified number of visits.
4. Prepaid & Wash Book Control – Connect your carwash to the large gift card market with this SiteWatch option. Cards and ticketbooks are not activated until they are sold, which minimizes control issues.
5. Portable Touchscreen Terminal (PTT) – A combination greeter station, cash register and timeclock that fits in your hand, the PTT reduces transaction time and creates a better experience for customers.
6. Xpress Card Clearing – Save your customers time by clearing credit card transactions in less than 3 seconds with this SiteWatch option.
7. Intelligent Receipt Messaging – This effective marketing tool prints messages on receipts that are tailored to individual customers based on the service they purchased, their transaction history and other factors.
8. Multi-Site Replication – SiteWatch allows data to be transferred between all sites and the home office in a multi-site operation, so monthly passes, prepaid cards and club plans can be run chain-wide without sacrificing control.
9. TunnelWatch® – Our PC-based tunnel control runs conveyor equipment with more precise to-the-inch control rather than by counting pulses, to lower chemical and utility costs.
10. Website Connect™ – Extend your marketing reach to the Internet with this feature that makes it easy to sell and control wash services from your website.
11. Xpress Pay Terminal® (XPT) – Our self-pay station can help you extend your hours and expand your market by offering an express exterior option. The XPT can also be used to sell full-service washes by having it issue wash order tickets, which are then entered into the controller at your tunnel entrance.
12. Wash Code At Pump – Increase revenue by selling washes from fuel pumps with this SiteWatch option. Pumps can be on your site or at a service station owned by someone else.