Day 1 - Entire interview

What would you have done differently if you had to do this again?

What happened to your dollars/car?

Do you offer detailing on your pay stations?

What did you learn from your customers during the rollout phase of this project?

How did your staff react to the pay stations?

What drove your decision to install pay stations instead of continuing to use handheld units?

How did your customers adjust to not getting out of their car

What pricing changes did you make during your transition?

Tell us about the changes you made to your workflow and offerings

Do you have any regrets from installing the pay stations?

Day 2 - Entire interview

How do you direct your traffic flow between your two lanes?

What are your thoughts on site signage?

How do your employees interact with the XPT's

What is the difference between managing the XPT versus managing the business?

What did your staff think of the XPT's

Tell us about your rollout of your XPT's

What happened to your Full Service revenue when you switched to Flex Service?

What happened to your Full Service revenue when you switched to Flex Service?

Why did you make the switch to Flex Serve?