What do carwash owners have to say about DRB Systems?

"DRB is a great partner. They've been a partner of ours for 17-18 years. They've given us the tools to have the ability to earn a special ticket average and special relationship with our customers that transcends anything else that we can do."
- Bill Lawrence, Bubbles Car Wash

Formats:
Flash | QuickTime

Jim Mulholland
Busy Bee Car Wash, FL

An early user of the Xpress Pay Terminal (XPT), Jim found that his ticket average went up when he added our self-pay station to one of his Miami sites. In this interview, he talks about the XPT, and also discusses his clever strategy of using our Portable Touchscreen Terminal to sell FastPass® tags at his vacuum islands. "It’s working out very well, because we’re able to interact with the customer and take a little more time to explain the service, and we can adhere the FastPass tag to the car without impeding the flow of the carwash."

Formats:
Flash | QuickTime

Scott Blackstock
Tidal Wave Auto Spa, GA

The owner of Tidal Wave, a large exterior chain with sites in three Southeast states, describes how SiteWatch FastPass and ARM have become an instant hit with his customers. Scott also explains how the Replication Logic feature in SiteWatch has helped him manage and market his multi-site chain. "I appreciate everything DRB has done to make my job a lot easier."

Formats:
Flash | QuickTime

Sean Ellis
Southland Auto Wash, MI

Sean runs the highly regarded Southland Autowash chain with his father Mark Ellis. The chain uses the SiteWatch Xpress Pay Terminal extensively, and runs four different plans with FastPass. Sean talks about the advantages of using the XPT, and the benefits of interfacing SiteWatch with the TunnelWatch® Controller. "We have certain house account vehicles with pinstriping, so we can tell TunnelWatch, ‘This car’s got pinstriping and lower the water pressure’—kind of customizing the carwash based on the vehicle."

Formats:
Flash | QuickTime

JT Thomas
AutoSpa, MD

A large full-service, AutoSpa has five managers workstations, plus two cash register positions, equipped with SiteWatch, and its employees use three handheld SiteWatch Portable Touchscreen Terminals. J.T. describes how this installation went smoothly, thanks to our installation team. "We’re very happy with the support and service. If we have any problem, we just pick up the phone and it’s all good."

Formats:
Flash | QuickTime

Bill Lawrence
Bubbles Car Wash, TX

A long-time DRB Systems customer, Bill owns Bubbles Car Wash, one of the industry's most successful chains of full-service and express exterior washes. The Houston operator uses SiteWatch at all of his locations, and is very pleased with how our system helps him market his washes and increase productivity. Recently, Bill purchased additional SiteWatch Portable Touchscreen Terminals (PTT) for his express stores. "We can wash 1,300 to 1,500 cars a day with 3 or 4 salespeople and PTTs."